What is Deskio AI?
Deskio AI is an AI receptionist that talks to your customers on your website, WhatsApp, or SMS - answering questions, booking appointments, and collecting leads automatically, in your customer's own language.
Which industries does Deskio AI support?
Today: dental clinics, insurance agencies, and real estate agents. Each gets its own tailored assistant persona and conversation flow.
Which languages does it speak?
English, Roman Urdu/Hindi, Spanish, and Portuguese - and it switches languages automatically mid-conversation if your customer does.
How much does Deskio AI cost?
We're working directly with businesses right now rather than through a self-serve pricing page - sign up for a free account to get started, or contact us for details.
How do I add it to my website?
Sign up, set up your business details once, then copy one small embed code from your dashboard's Widget & Integrations page into your website. That's it.
Can I match the widget to my website's look?
Yes - color, dark mode, and the assistant's display name are all customizable via the embed code.
Is my customers' data safe?
We take data handling seriously - see our
Privacy Policy for exactly what's collected and how it's used.
Do I need any technical skills to set it up?
No - if you can paste one line of code into your website (or ask whoever manages your site to), you can have Deskio AI live in minutes.
Where do my customers actually talk to it?
On a chat widget embedded on your website. WhatsApp and SMS are also supported once your business phone number is connected - contact us to get that set up.
Who is Deskio AI for?
Dental clinics, insurance agencies, and real estate agents who get customer inquiries through their website, WhatsApp, or SMS and don't want any of them to go unanswered outside business hours.
Can it book appointments automatically?
Yes. It checks availability, confirms date and time, and books directly into your CRM - most fully built out for dental clinics today.
What happens if a customer is upset or asks something the AI can't handle?
Deskio AI detects when a customer sounds genuinely upset and flags the conversation for you immediately, so a real person can step in from the Live Inbox.
Can a real person take over a conversation?
Yes - at any point, you can take over any conversation from the AI in real time and hand it back whenever you're done.
Is there a voice option, or is it text-only?
Visitors can talk instead of typing - the chat widget supports real voice conversations, not just text.
Does it work with Shopify or Wix?
A dedicated Shopify/Wix app is coming soon. In the meantime, the same embed script works on Shopify or Wix today through their custom code/embed block, just like any other website.
I don't have a website yet - can I still use Deskio AI?
Yes. Every dental, insurance, or real estate business on Deskio AI automatically gets its own standalone chat page - a shareable link with no website required. Share it on WhatsApp, Instagram, your Google Business Profile, or as a QR code, and customers can start chatting right away.
How do I connect WhatsApp to Deskio AI?
Go to Widget & Integrations and open the WhatsApp card. Scan the QR code with your business phone's WhatsApp (or use a phone-number pairing code instead), and once it connects you'll see a live status and a ready-to-share wa.me link. From that point on, the same AI that handles your website widget also replies to WhatsApp messages, answers questions, and books appointments - reminders and follow-ups go out over WhatsApp automatically too.
This uses WhatsApp's own linked-device feature, the same one WhatsApp Web uses, so we recommend connecting a dedicated business number rather than your personal one. If a connection attempt fails, wait a minute and try again - repeated rapid retries can trigger WhatsApp's own temporary cooldown. If it still won't connect, reach out to us and we'll help you sort it out.
Can I invite staff members to help manage my Deskio AI account?
Yes - go to Team & Agents and invite them by email with a role: Admin gets the same full access you have, while Agent is scoped to day-to-day work (Live Inbox, leads, appointments, and tickets) only. How many you can invite depends on your plan - Starter includes 2 seats, Growth includes 5, and Business includes unlimited seats.
What plans does Deskio AI offer, and what's included?
Starter, Growth, and Business - each with its own conversation limits, channel access (WhatsApp, Messenger/Instagram), voice minutes, team seats, and support level (email, priority email, or 24/7 priority). See Subscription & Billing in the CRM, or the Pricing page, for the full comparison.
Does Deskio AI work over Facebook Messenger and Instagram DMs?
Yes - both channels connect from Widget & Integrations, and the same AI that handles your website widget replies live once connected. Both are new and currently going through Meta's standard app-review process (required before any app can serve every business, not just test accounts), so full access opens up once that review completes.
Can I add Deskio AI to a Wix website?
Yes - using Wix's own Custom Embed feature (no coding, no app install, no approval wait). Full step-by-step instructions are at deskio.tech/integrations/wix.
Can Deskio AI reply to my business emails automatically?
Yes - connect your Gmail inbox from Widget & Integrations and Deskio AI reads incoming customer emails and replies automatically, using the same AI that answers your website widget and other channels. It's a genuine AI email reply assistant, not a canned auto-responder - it answers real questions, captures leads, and books appointments straight from email.
How do I connect Gmail to Deskio AI?
Go to Widget & Integrations and enter your Gmail address plus a Google App Password (not your normal Gmail password) - no Google sign-in screen, no app approval wait. Deskio AI checks for new emails every few minutes and replies straight from your own Gmail address, so customers never see anything different in their inbox.
Does connecting Gmail give Deskio AI full access to my Google account?
No. Deskio AI never asks for your Google password or a Google sign-in - it only uses an App Password, a limited credential Google lets you generate specifically for one app, which you can revoke anytime from your Google Account without changing your real password. Deskio AI only reads and replies to your inbox - it can't touch Drive, Contacts, or anything else in your Google account.
Why can't I generate a Gmail App Password?
App Passwords only exist once 2-Step Verification is turned on for that Google account - if you don't see the option at myaccount.google.com/apppasswords, turn on 2-Step Verification first (Google Account > Security), then the App Password option appears. This is a Google requirement, not a Deskio AI limitation.
How is it different for each industry?
For dental clinics, it triages symptoms and books appointments. For insurance agencies, it explains plan options and recommends coverage tiers. For real estate, it matches buyers and renters against real listings by budget, type, and location.
Where does everything the AI collects end up?
In your CRM - Leads, Live Inbox, Appointments, and a Dashboard with conversation analytics.