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Our team can help with setup, integrations, and getting your assistant live.
Contact SupportGo to Widget & Integrations and open the WhatsApp card. Scan the QR code with your business phone's WhatsApp (or use a phone-number pairing code instead), and once it connects you'll see a live status and a ready-to-share wa.me link. From that point on, the same AI that handles your website widget also replies to WhatsApp messages, answers questions, and books appointments - reminders and follow-ups go out over WhatsApp automatically too.
This uses WhatsApp's own linked-device feature, the same one WhatsApp Web uses, so we recommend connecting a dedicated business number rather than your personal one. If a connection attempt fails, wait a minute and try again - repeated rapid retries can trigger WhatsApp's own temporary cooldown. If it still won't connect, reach out to us and we'll help you sort it out.
Yes - go to Team & Agents and invite them by email with a role: Admin gets the same full access you have, while Agent is scoped to day-to-day work (Live Inbox, leads, appointments, and tickets) only. How many you can invite depends on your plan - Starter includes 2 seats, Growth includes 5, and Business includes unlimited seats.
Starter, Growth, and Business - each with its own conversation limits, channel access (WhatsApp, Messenger/Instagram), voice minutes, team seats, and support level (email, priority email, or 24/7 priority). See Subscription & Billing in the CRM, or the Pricing page, for the full comparison.
Yes - both channels connect from Widget & Integrations, and the same AI that handles your website widget replies live once connected. Both are new and currently going through Meta's standard app-review process (required before any app can serve every business, not just test accounts), so full access opens up once that review completes.
Yes - using Wix's own Custom Embed feature (no coding, no app install, no approval wait). Full step-by-step instructions are at deskio.tech/integrations/wix.
Yes - connect your Gmail inbox from Widget & Integrations and Deskio AI reads incoming customer emails and replies automatically, using the same AI that answers your website widget and other channels. It's a genuine AI email reply assistant, not a canned auto-responder - it answers real questions, captures leads, and books appointments straight from email.
Go to Widget & Integrations and enter your Gmail address plus a Google App Password (not your normal Gmail password) - no Google sign-in screen, no app approval wait. Deskio AI checks for new emails every few minutes and replies straight from your own Gmail address, so customers never see anything different in their inbox.
No. Deskio AI never asks for your Google password or a Google sign-in - it only uses an App Password, a limited credential Google lets you generate specifically for one app, which you can revoke anytime from your Google Account without changing your real password. Deskio AI only reads and replies to your inbox - it can't touch Drive, Contacts, or anything else in your Google account.
App Passwords only exist once 2-Step Verification is turned on for that Google account - if you don't see the option at myaccount.google.com/apppasswords, turn on 2-Step Verification first (Google Account > Security), then the App Password option appears. This is a Google requirement, not a Deskio AI limitation.
Yes - it's listed on the official WordPress Plugin Directory, so no download needed. In your WordPress admin go to Plugins > Add New, search for Deskio AI Chat, then click Install Now and Activate.
Once active, go to Settings > Deskio AI Chat and paste in your Client ID (find it on your Deskio AI dashboard under Widget & Integrations) and save - the widget appears on your site right away, no theme files to edit.