Privacy Policy
This Privacy Policy explains how Zertix Studio collects and uses information through Deskio AI.
1. Information We Collect
- Conversation data — messages exchanged between customers and the AI assistant, including detected sentiment.
- Booking & lead data — information customers provide during a conversation (e.g. age, budget, preferences) relevant to the business's service.
- Uploaded documents — files customers voluntarily upload (e.g. identification documents for insurance applications).
- Business account data — information a business provides when registering (name, address, services, contact details).
2. How We Use Information
Information is used to operate the assistant (generate relevant responses, track bookings), to give business owners visibility into their own leads and conversations via their dashboard, and to improve the reliability of the service.
3. AI Processing
Message content is processed by an AI model provider (currently Groq, running Meta's Llama models) to generate responses. This processing is a core part of how the assistant works and is handled under that provider's own security practices.
4. Data Retention
Conversation, booking, and document data is retained for as long as the associated business account is active, so business owners can review their history. Businesses may request deletion of their data.
5. Data Sharing
We do not sell customer or business data. Data is only shared with the AI model provider described above, to the extent necessary to operate the service.
6. Security
We take reasonable measures to protect stored data, including restricting dashboard access to a business's own unique client identifier. No method of transmission or storage is 100% secure.
7. Your Choices
Customers interacting with a Deskio AI assistant can request that a business delete their conversation history by contacting that business directly.
8. Contact
Privacy questions can be directed to Zertix Studio.